Common Questions
Frequently asked questions
Billing
1. Free trial and what happens after
1. Free trial and what happens after
2. Manage subscription
2. Manage subscription
3. Refunds and billing issues
3. Refunds and billing issues
4. How much does Feltie cost?
4. How much does Feltie cost?
5. Do I need an account?
5. Do I need an account?
6. Can I switch from monthly to yearly?
6. Can I switch from monthly to yearly?
7. What devices does Feltie work on?
7. What devices does Feltie work on?
Data & privacy
1. Where your data lives
1. Where your data lives
2. Export or delete your data
2. Export or delete your data
3. Sharing with your clinician
3. Sharing with your clinician
4. Is Feltie a medical device?
4. Is Feltie a medical device?
5. Does Feltie sell or share my data?
5. Does Feltie sell or share my data?
6. What does connecting Apple Health share?
6. What does connecting Apple Health share?
Troubleshooting
1. Notifications not arriving
1. Notifications not arriving
2. App feels slow
2. App feels slow
3. Moving to a new phone
3. Moving to a new phone
4. My Apple Health data isn't showing
4. My Apple Health data isn't showing
5. My history disappeared
5. My history disappeared
6. My membership isn't showing
6. My membership isn't showing
Waitlist
1. What is the waitlist?
1. What is the waitlist?
2. How does the waitlist work?
2. How does the waitlist work?
3. Does it cost anything to join?
3. Does it cost anything to join?
4. How long will I wait?
4. How long will I wait?
5. Will my sponsor know who I am?
5. Will my sponsor know who I am?
Become a Hero
1. What is Become a Hero?
1. What is Become a Hero?
2. How does it work?
2. How does it work?
3. Is it a subscription?
3. Is it a subscription?
4. Will the person I help know who I am?
4. Will the person I help know who I am?
5. Will I get a receipt?
5. Will I get a receipt?